Customers tired of waiting for Cuisinart blade replacement

Posted at 7:34 PM, Mar 28, 2017
and last updated 2017-03-29 09:40:27-04

Frustrated cooks around the country are wondering when they will be able to use their food processors again.

In December 2016, Cuisinart recalled more than 8 million food processor blades after complaints about a portion of the blade breaking off into food.

Jerry Owens of Gilbert says the unit he bought eight months earlier was affected, so he followed the instructions to get a replacement blade.

"I assumed I would hear something," he said.

After getting no response, from a letter to the company in February, Jerry let me know.

A spokesperson tells me they had an "overwhelming response" to the notice.  He wouldn't commit to a date, but says the company is "doing everything possible to increase production of replacement blades."

Jerry says he's heard nothing since he first applied and questions what is taking so long.

"The frustrating part is that they're selling new units with the new blade, and apparently taking their time with existing customers," he said.

Cuisinart tells me customers will receive blades in the order in which they responded to the recall.

For questions about your blade the company recommends emailing them directly: 

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