When you buy a product, it should be working well. If not, you expect a refund — but while some businesses are quick to take your money, they're not so fast handing it back.
We hear from hundreds of people every month.
The Let Joe Know/Better Business Bureau volunteer team works every day to help people like Diane, Mary, and Les, who couldn't get refunds.
Diane paid $6,000 for a cruise in 2020 — but COVID had other plans, and the cruise was canceled.
She says she tried getting the money back from Norwegian Cruise Lines.
Diane even had a statement from them saying she would get the refund. But more than a year later, she says her attempts to get that money have gone nowhere.
"They just give you a little recording and hang up on you," she says.
We contacted Norwegian Cruise Lines and asked why the refund had taken this long.
Then we got a response from Sherli, who we also helped get her cruise money back.
Sherli says Diane got her $6,000 refund.
"Oh, happy day," she says. "We appreciate the time you put in to help us all receive our refunds."
Les had a new "upgraded" stove in his new house.
It has a self-cleaning system that he counted on but says it "does not work."
The builder blamed the appliance shop and vice versa, both saying it's not their problem.
A year later, Les let me know and our problem-solvers took it on — and Les soon had some great news.
"To our surprise, Whirlpool (the manufacturer) refunded the full retail price," Les says.
He says he has a new range and "we can't thank you and staff enough."
Mary's husband died in March of last year.
In October, she ordered a "marble stone and a VA (Veteran's Administration) plaque."
She says she paid more than $2,800 for it.
But five months later, Mary says she still had nothing.
So, Mary let me know saying, "I'm at my wit's end. I hope you can help me."
And our problem-solver Grant did just that.
Not only was Mary's plaque taken care of, but the memorial park told her she's also getting her $2,800 back.
She was told that was because of a phone call, "the one from ABC15 Let Joe Know."
"This is such a blessing. Thanks so much," Mary says.