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Getting unauthorized credit card charges?

Posted at 7:15 PM, Jul 28, 2017
and last updated 2017-07-28 22:18:00-04

Gordon Ramsay, Kim Kardashian and Sponge Bob. They are just a few of the games you see when you go to the Glu mobile website.

Glu is a game maker and its apps are sold online. Curt Renz says he never played the games; yet, his account had been debited 30 times, for more than $1,500.

The money was taken out by Google.

Curt says the bank didn't take responsibility saying their investigation showed no errors. So he let me know.

Since the games were bought through Google, we contacted them, and they started an investigation. While we still don't know what happened, Google gave Curt back all of his money.

He tells me "it's about spent." He said, "It's already gone."

You have 60 days to report unauthorized charges on a credit card bill. You need to do it in writing.

Click here for more on your credit rights and how to dispute charges.