Car repair cost shocks Valley woman

Posted at 4:53 AM, May 31, 2017
and last updated 2017-05-31 09:11:59-04

What’s the most you’ve paid for a car repair? How about $17,000? 

That’s how much Robin Crawford of Chandler says it would cost to fix her Nissan 350Z.

“When I put the top down it would go 'clunk' and it just sounded like something was wrong,” she says.

After taking it into the dealership she says she was told it was fixed. 

“When I got there I thought, 'I’m gonna try it before I leave,'” but she says the top only went down half way.

“I said,' I'll keep it here, I'll just come back tomorrow and pick it up.'” 

The next day, she got the news, the entire convertible top had to be replaced. 

And while she says she was told the mechanisms were under warranty, Auto Nation Nissan says it wasn’t. 

“I cried. I cried. I’m like ‘what’? That means my car is worth nothing now!'” she says. 

She spent months driving around with a broken top -- until she let me know. Volunteer Jay took over from there.

“He was my knight in shining armor,” she says.

Jay contacted the right people at Nissan Corporate.

“Nissan actually sent the guy who actually designs the tops,” Robin says.

Now Robin is back on the road with her convertible top down, in style.

“I was really down the point where I didn't know what else to do. I tried every avenue and I thought I was a pretty tough cookie,” she says.