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Canceled events and getting refunds: how to fight back and win

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Posted at 5:11 AM, Nov 10, 2020
and last updated 2020-11-10 09:13:23-05

So many vacations, shows and sporting events have been canceled because of pandemic concerns.

Months later, some Arizonans still can't get refunds, and it's money they could really use right now.

Tom let me know about his experience with the Phoenix Suns. He really wanted to see a March game and bought four tickets.

Then the pandemic hit and the game was canceled. By August, Tom says he still hadn't heard anything from the Suns about a refund or credit.

The Let Joe Know/Better Business Bureau volunteer team took over. Karen worked with the Suns. She says the team agreed the $350 needed to be refunded.

Instead, Tom decided on a credit for a future game and got it, saying, "Tell Joe I'm a happy Suns and ABC`15 fan."

All through this pandemic, our team has been here every day helping people fight their battles, getting back the money they can't afford to lose.

And in some cases, the team helps consumers clear up messes that have been going on for years.

Arlene emailed saying, "I am totally beside myself." She says since 2007, she's been paying for life insurance. In that time, the company changed three times. Now they say she owes the "whole entire year of 2019."

Let Joe Know volunteer Ellen took the complicated details and walked through it with the insurance carrier. In about a week, the mess was cleared up with Ellen saying Arlene "was practically crying with happiness"

Pearl had a different issue with a Best Buy service agreement for her computer. She says she didn't think they were able to fix the issues.

"All I want is my money back."

She paid $149.

When Pearl let me know, volunteer Grant talked to a Best Buy representative. And he agreed saying, "thanks for reaching out. I've spoken with our team and we have refunded Pearl."

Sometimes you just need a little help, especially right now. Consumer trouble? Email me at