PHOENIX, Ariz. — Wednesday, October 2, 2019, the Arizona Attorney General announced they have filed suit against Choice Home Warranty for making false promised to customers.
According to the lawsuit filled by the AG's office , New Jersey-based Choice Home Warranty collected millions of dollars from consumers across the state, promising to keep out of pocket costs low for refrigerators and A/C issues. However, in reality the AG says the contracts given to customers often excluded those items completely.
In addition to exclusions, the AG's office says the company advertised "24/7 customer service" that was to be "swift and timely." Instead, customers were left waiting days for technicians to check their problems.
The company has already faced a lawsuit with similar allegations. In 2015, Choice Home Warranty settled for almost $800,000 for deceptive business practices.
The ABC15 Let Joe Know Team reached out to Choice Home Warranty for a comment on the lawsuit and at time of publishing they have not responded.
If you believe you have been a victim of consumer fraud, you can file a consumer complaint with the Arizona Attorney General
If you need a complaint form sent to you, you can contact the AG's office in Phoenix at (602) 542-5763, in Tuscon (520) 628-6648 or outside of those areas at (800) 352-8431.
Things to consider when choosing a home warranty company:
- Check the company's online reputation.
- Read the contract for exclusions.
- See if the manufacturer's warranty already covers the item you are considering a home warranty for.
- Consider the cost - Is it better to put money into a savings account to cover repairs than purchase a policy? Is there still a deductible you must pay? Is there a limit on what the company will pay?
- Who will be completing needed repairs? Can you call your favorite handyman to do the job or does it have to be an approved contractor?