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Amazon gives $500 gift card after account hacked

Our team helps consumers fight back and win!
Posted at 6:00 AM, Oct 07, 2019
and last updated 2019-10-07 10:10:11-04

You take your car in for a repair and end up with the same problem.

It happened to Kelly, who says the same "thumping noise" he heard before paying for repairs is the same one he heard after.

When he couldn't get the shop to solve it, he let me know.

And the Let Joe Know Better Business Bureau volunteer team took over.

They're helping people every day from 10 a.m. to 1 p.m.

Volunteer Roy spent months on the case.

And in the end, Roy got the shop to pay $349 for the repair.

On to another consumer problem, a lot of us have Amazon accounts.

Jim says he noticed his account had been hacked and that someone from Indonesia was ordering things.

He canceled his credit card and wanted $900 in movie and e-book purchases moved to his new account.

When Jim says that didn't happen, he let me know.

Volunteer Grant got hold of the right person at Amazon.

The company ended up moving all of Jim's $900 in purchases.

And they gave him a $500 gift card for the trouble!

Another consumer let me know about his home painting issue.

Steve says after just a short time, the paint faded.

It was still under warranty, but Steve says he couldn't get the painter to help.

So Steve let me know and Let Joe Know Better Business Bureau volunteer Jessica got involved.

Jessica was able to get the painter and the paint supplier to inspect.

And they agreed to cover the costs of repainting the faded parts of the house!

Problems solved!