Crew encountered situation not in training manuals on deadly Southwest flight, investigators say

Posted at 8:40 AM, Nov 22, 2019
and last updated 2019-11-22 10:40:19-05

During the chaotic scene inside Southwest Flight 1380, flight attendants had to deal with a situation not covered in the training manual.

The left engine had just suffered severe damage, causing debris to pierce the side of the plane and blow out a window.

The woman sitting in seat 14A, Jennifer Riordan, was partially sucked out of the plane and died from her injuries.

The death of Riordan, a New Mexico businesswoman, marked the first passenger fatality in Southwest Airlines Co. history.

Read more from the Phoenix Business Journal.