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Disneyland Resort ends Annual Passholders program, plans to issue refunds

Disneyland Resort
Posted at 3:46 PM, Jan 14, 2021

ANAHEIM, CALIFORNIA — The Disneyland Resort in California announced Thursday that it was ending its Annual Passholders program due to its sustained closure amid the ongoing COVID-19 pandemic, and would issue refunds to eligible pass holders.

It was also announced that the resort was developing "new membership offerings."

Disneyland made the announcement via a statement from its @DisneyParksNews Twitter account and in a letter on its website.

“We want to thank our Annual Passholders for their understanding during this closure period. Due to the continued uncertainty of the pandemic and limitations around the reopening of our California theme parks, we will be issuing appropriate refunds for eligible Disneyland Resort Annual Passports and sunsetting the current program," said Ken Potrock, president of the Disneyland Resort, in a statement.

"I know that sunsetting the Annual Passport program will be disappointing to many of our Passholders... But we are also very excited about what’s ahead," he said.

"We plan to use this time while we remain closed to develop new membership offerings that will utilize consumer insights to deliver choice, flexibility and value for our biggest plans. Once we have more information to share about future membership offerings, our Passholders will be the first to hear from us as we embark on this next chapter."

Disney said refunds would be issued pro rata and would depend on how much has been paid toward the Passport, as well as refunds previously issued, and when it was issued. Those who had an active passport dating back to March 14, 2020 are eligible.

To request a refund and for details on who is eligible, visit www.disneyland.com/PassportRefund