What does service dog registration mean?

You've seen service dogs in stores and restaurants.
 
There's a Scottsdale-based business that offers registration and more, for a price.
 
It's a website called Officialservicedogregistry.com.
 
The Better Business Bureau says people can pay hundreds of dollars for dog vests, ID cards, badges and registration. But the BBB says some people complain they don't get what they thought they ordered.
 
And there's another concern involving the registry.
 
The Americans with Disabilities Act website says  "mandatory registration of service animals is not permissible under the ADA."
 
The website also says registration documents sold online "do not convey any rights" and are not recognized as proof the dog is a service animal.
 
Vests and badges are also not required by the government.
 
OfficialServicedogregistry.com states on its site that it is not affiliated with the ADA or a government agency. So we asked what customers really get for the money.
 
In a voice message, officialservicedogregistry says "none of this is actually required."
 
They say that is clearly stated on the website and that the site is "self-explanatory."
 
Make sure to check out any business thoroughly online before spending any money.
 
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