Johnson Utilities customers struggle with low water pressure

Posted at 6:50 PM, Jun 14, 2018
and last updated 2018-06-14 23:44:33-04

San Tan Valley residents want action after another round of water woes from Johnson Utilities.

Matt O'Connell says they got just a trickle of water at his home during many mornings and evenings in the last month.  

"We have a three-year-old and a one-year-old, and trying to fill up a tub with that water pressure, it took maybe 45 minutes," O'Connell said.

On May 30, Johnson Utilities posted a letter online, blaming a failed well motor. By then, Johnson Ranch's Homeowners Association discovered their irrigation water had been cut off. In the common areas, grass died and plants shriveled. The Arizona Corporation Commission opened an investigation and promised a public hearing in the next six weeks. 

The company had previous problems with sewage in the streets, water quality and billing.

"At this point, you just got to put someone else in there to take over, and that's the bottom line," O'Connell said. "Twenty years with the same issues is 20 years too long."

O'Connell says right now the water pressure is back to normal, but he's just waiting for the next problem to pop up again. 

Johnson Utilities did not return a call for comment Thursday.