Region Phoenix MetroWest Phoenix


More problems for Tides on Rail apartment complex in West Phoenix

Posted at 8:22 PM, Aug 10, 2019
and last updated 2019-08-11 01:13:25-04

PHOENIX — Residents are reporting more problems at the Tides on Rail apartment complex in West Phoenix.

Just last week, residents of the complex said certain buildings were without out air conditioning. Now, there appear to be flooding concerns.

Cindy Rowe says her unit flooded with water on Thursday after a pipe in the unit above her caused water to come pouring into her place.

"I felt water on me; I hear water running, my whole apartment was flooded about three inches and the walls, the ceilings - there are bubbles in there," said Rowe.

However, when Rowe notified Tides on Rail property management, she says they did the least amount of work possible.

She said maintenance workers sucked up the water with a vacuum and did not offer her a new place to live.

Property management did put Rowe up in a motel for one night, but when she returned Saturday, her place wasn't dry.

"I just got home from the motel and look there's more water and it's coming from up there," Rowe said.

Rowe says she knows she's not the only one with an issue and just wants a new unit to live in since hers was destroyed by water.

She said she wishes property management would be up-front and honest with tenants. "They're decorating the outside like lipstick but they're not doing anything for the people inside"

Tides on Rail property management has not responded to requests for comment made by ABC15.