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Moving nightmare: No belongings for 6 months and counting!

KNXV Fullscreen Let Joe Know
Posted at 6:00 AM, Mar 04, 2020
and last updated 2020-03-04 09:20:44-05

PHOENIX — Moving can be a stressful time making sure you have everything in order. One woman has been fighting to make things right even though she hired someone to do the heavy lifting for her.

"The driver's sick in the hospital. The truck broke down," said Linda Archambeau. "We think your stuff is in California in a storage unit. We can't get a hold of the driver... Over and over the same excuses."

Linda has been fighting a six month battle with her mover and it's still going. Looking to move closer to her family, Linda looked for the best movers to pack, haul and deliver her belongings from Washington state to Mesa.

"I hired CH Global, which I thought was Global Van Lines, but it's actually CH Global," said Linda.

In June of 2019, she paid a deposit. No inventory was provided and the company never asked to see the 500 cubic feet she needed moved.

In October, a company called Allianz Van Lines showed up. They were hired by CH Global to complete the move. They loaded the trucks and Linda paid in full, expecting her items by the end of the month.

"Seven to 21 days, they guaranteed it," said Linda.

But when Linda arrived in Arizona around the end of October - Her stuff had not. Linda says for a whole month she got a slew of excuses.

Now, Moving problems are common. Large upfront deposits, too low quotes, then movers holding belongings hostage until they get more money. However, in Linda's case, it was more extreme. She couldn't find her stuff anywhere.

"You think about the little things that you had in there like your wedding dress, or your wedding photos or your wedding ring. Pictures of my kids, my grandkids for the last 25 years. You know, those things you never can replace?" said Linda.

It's been six months now and She still doesn't have her items. But when she reached out to the government, things started to change. An update on that soon.

There are still red flags to watch out for:

  • A mover agreeing to a price without seeing items.
  • The company who show's up isn't the one you hired.
  • Movers asking you to pay upfront - could be a large deposit or the whole cost.
  • Not getting an exact delivery day.