Video captures collision inside Valley car wash

Posted at 5:54 PM, May 22, 2018
and last updated 2018-05-23 13:56:10-04

Do you get your car washed at one of those automatic washes? Would you go as often if you heard about collisions and damage happening inside?

Mark Crotty took his new car through a Super Star Car Wash. 

He says while in the wash, a car two cars ahead somehow came off the rollers. 

Mark says the truck in front of him stopped and suddenly, a big SUV hit him from behind. 

He says that SUV pushed him about 15 feet through the rest of the wash. 

Mark says Super Star Car Wash took no responsibility for the damage caused. 

He ended up paying hundreds to repair damage to his bumpers.

Jennifer Chahoud showed us damage to her new car. She also says it happened inside a Super Star Car Wash.

Jennifer says cars suddenly stopped in front of her and her car was hit.

She says for weeks, Super Star said they were not responsible.

Jennifer says only after complaining to the Better Business Bureau that they paid for repairs to her car.

Jake Morrissey says it happened to him too.

He says his car was in neutral and his hands were off the steering wheel as all drivers are asked to do. Then his car collided with a car in front and back of him.

He says Super Star claimed no responsibility and said it was not their equipment.

Instead, he says the car wash blamed another driver.

Jake says Super Star gave him the driver's name and location and told him to take it up with her.

He approached her but says she denied knowing anything about it and threatened to call the police.

He sued, and Super Star blamed this other driver.

Jake lost and still hasn't had his damage repaired, and he now questions why cars are put on the conveyor belt so closely.

Jake says he also wonders why there aren't sensors that immediately stop the line when there's an issue.

We went to the headquarters for Super Star Car Wash in Goodyear.

JR Ruelas of Super Star Car Wash says these collisions are very rare.

He says when they happen, they are usually the fault of the driver.

Ruelas says drivers put on their brakes or move the steering wheel taking them off the track.

He says in our cases, the car wash equipment was not the problem. And he defended the practice of giving drivers information of other drivers to seek reimbursement.

He said Super Star does take responsibility when they are at fault, but couldn't give me numbers.

And Ruelas says there are sensors on the conveyor line, but they are not in the middle, where many of these collisions happen.

Mark, Jennifer, and Jake all said their damage was not their fault, and ask how could it be when they have no control over their car's movement?

And they say, they were just stuck.

All three of them demanded that Super Star give them a video of their incidents from cameras inside.

If you have similar issues, or your car is damaged in another way, make sure to get that video.

Also, keep all receipts, file a police report, get damage estimates and push the car wash to reimburse you for the damage.

If they don't, you could consider taking them to small claims court.

So what do you think? Who's at fault?