Sinking couch 'saved' by Valley business

PHOENIX - It's all patched up now, but Michael in Phoenix says only a year after he bought it his couch was falling apart.

"My springs just completely buckled up," he says.

Cushions lifted, and a huge gap where there the base of the couch should have been.

But it was a few weeks out of warranty, so the military vet was stuck with a sinking sofa.

Until he let me know, and volunteer Lisa took on the case.

She did some digging, and found a company willing to take a look, family-owned Chair-A-Medic in Tempe.

Zac Crossan was assigned the repair and says it didn't take long to find the problem.

"Essentially the springs ripped it out of the back and pulled it into the center of the couch so it had no support under it," he said.

Zac says he and Michael took on the project together.

"We took the backboard stretched it back up, you know, and re-secured it in its place," he says.

At no charge to Michael.

"I mean it only took me about an hour, hour and a half," Zac says, "he even gave me two records--because I collect records--he gave me two records for free."

Manger Lisa Gordon says she thought it was the right thing to do.

"It feels good, he's a veteran. I have strong feelings about respect for my military," she says.

Michael says he couldn't believe their kindness.  Thanks to the Chair-A-Medic for helping restore his furniture and his faith.

Print this article Back to Top

What is Let Joe Know?

Let Joe Know protects YOU the consumer. We expose scams and hold businesses accountable for their contracts and agreements. Most important, we share consumer red flags before they hit your wallet!

ABC15's Let Joe Know reports air every weekday during ABC15 News at 6pm and online at abc15.com/LetJoeKnow.

Want to help Let Joe Know? Become a volunteer! Call 1-855-323-1515 and leave your name, number to start helping us help others.

SO YOU WANT TO KNOW: COMMON QUESTIONS, EASY ANSWERS

How do I erase info from electronics?
Where does my charity money really go?
Is that a real check I got in the mail?
Do I need flood insurance; how can I get it? 
What should I do before hiring a contractor? 
What are the best ways to prevent ID theft?
Do I have 3-days to get out of my contract?
Debt collectors harass me! What are my rights?