LET ABC15 KNOW SCAMBUSTER ALERTS | February 2026

Hi, I'm Christel Bell, your consumer investigator with Let ABC15 Know. We’re so glad you’re back for another edition of our Let ABC15 Know newsletter. Every month, we dig into the consumer issues that matter most to you — your rights, your money, and your peace of mind. This month, we've got more real stories, practical tips, and the latest on what you need to know to stay protected. Thanks for trusting us to be in your corner. As always, if you have a consumer problem we want to hear from you. Let ABC15 Know! Email Consumer@abc15.com or visit abc15.com/consumer.

1. El Mirage couple gets solar system fixed after nearly two years with Let ABC15 Know — Dave and Julie Jennings, went nearly two years without a functioning solar system while continuing to make their monthly lease payments to SunStrong. After getting no results from repeated calls to customer service, they reached out to Let ABC15 Know. Investigator Christel Bell contacted SunStrong on their behalf. Within two weeks, a technician was scheduled, the system was repaired, and the couple received a "good faith" payment of more than $1,500 from the company.

2. Let ABC15 Know Volunteers share consumer protection advice — Our Let ABC15 Know Better Business Bureau Volunteers help solve your consumer problems every day, but they also want to keep you from dealing with those headaches in the first place! In honor of National Consumer Protection Week, some of the team shared their best advice to help you better protect yourself when making purchases or signing contracts.

3. Is an extended car warranty worth it? — Extended car warranties are service contracts that take effect after a factory warranty expires, but consumers should be cautious — especially with third-party providers. Coverage varies widely and typically excludes routine maintenance, wear and tear, and pre-existing issues, so reading the fine print is critical. These plans may be worth it for older or high-mileage vehicles, but buyers should research complaints, avoid cold-call pitches, and always get repair documentation in writing.

4. Struggling with a Car Problem? — Tune into ABC15 on Wednesday, March 25th for our Auto Issues Phone Bank with the State Bar of Arizona. Legal professionals will be available to talk to over the phone, to answer any questions you might have. The phone lines will be open from 5 to 7 pm. Consumer Investigator Christel Bell talked with Attorney Henry Vorderbruggen about some common issues involving car repairs and car purchases. ***insert stream***

If you're a problem solver, we could use your help to help others. Please go to abc15.com/letabc15know, fill out the volunteer form and help us solve problems in the community!

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