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One Hour Air Conditioning: Always having the customer's best interest at heart

Posted at 7:22 AM, Dec 18, 2018
and last updated 2018-12-18 12:21:36-05

One Hour Air Conditioning is a paid sponsor of Sonoran Living

Franchised Air Conditioning Service?
When trying to choose an Air Conditioning Contractor in Arizona consumers are faced with more choices, as my grandma used to say, "than Carter has Pills"!
From your friends "I Gotta Guy" handyman, to the massive operators owned by huge private equity investment companies there are many choices. Although the industry is somewhat regulated, there are so many companies that pop up today and are gone tomorrow, that catching the bad guys isn't always easy.

Larry Thornton, the owner of the Central and Northern Arizona One Hour Air Conditioning franchises explains "When the franchise was formed, the founder was concerned that we always have the customers best interests at the core of our business. He didn't ever want to see us on Dateline or 20/20 getting busted in a sting. When the franchise was first formed, a special consumer protection company named Uwin was created that each franchisee is required to participate in. Unlike the BBB who cannot force a company to make things right, Uwin, has access to my bank accounts and can make a customer whole if the owner of the franchise refuses to do so."

Thornton goes on to explain that with the One Hour Air Conditioning franchised business you are choosing a company that offers a consistent customer service experience across the nation. The training of the employees, from management to the person answering the phones is what one expects and hopes for when dealing with a professional service company. Everyone is trained on delivering a world class customer service experience. Our goal is to make you customers for life!

"Some of the things that the Franchise helps us deliver", Larry said, "is our delivery of an On-Time guarantee. Our slogan is Always On Time or You Don't Pay a Dime. When calling in a consumer can choose either a one or two hour time slot that costs a little more than the morning or afternoon slots, that come with no guarantee. When a customer books a guaranteed time slot the appointment shows up on our screens as a special color and we prioritize those calls first!"

"Prior to starting employment, every technician has a nationwide background check run to make sure they are safe to put into someone's home. We also drug test on hire and randomly throughout the year to make sure you are getting only the best and safest people in your home!" Said Thornton.

To schedule service in Northern, Western or Central Arizona, call (855) ONE-HOUR