What to expect on your first call with a Quit Coach

11:28 AM, May 16, 2018

In order to talk to a Quit Coach, first you have to enroll in ASHLine’s Quit Coaching program. You will need to call 1-800-55-66-222 or request to be called online.

On the call, you will answer questions from an Enrollment Specialist to get matched with a Quit Coach. Click here to learn more about what happens during the enrollment call.

After the enrollment call, your assigned Quit Coach will call you within 48 hours during a time that you specify.

Below is a breakdown of what happens when you talk to your Quit Coach for the first time.

Why a phone call is required

The first time you talk to your Quit Coach must be a phone call. After that, you can choose to talk to your Quit Coach any way you want—via phone, text or email.

A phone call is the best way for your coach to:

• Get to know you

• Understand your goals

• Get the most accurate information from you

• Help you determine what kind and what dosage of nicotine replacement therapy is best for you

Phone calls are more productive and you may find that it also helps you to hear a supportive voice on the other end.

About the call

How long is the first call?

Typically 20-30 minutes. Some calls can last longer if you have a lot of questions for your coach or want to share more information with him or her.

What will we talk about?

Your coach will:

• Ask you about your motivations to quit

• Ask you if you’re tried to quit before

• Ask you about your smoking triggers

• Help you plan ways to deal with your triggers

• Discuss nicotine replacement therapy (NRT) options

You’ll work together with your coach to develop a realistic Quit Plan, including setting a quit date.

Do I need to do anything to prepare?

No, there’s nothing you need to prepare. Some people find it useful to have a pen and paper to write down ideas that they talk about with their Quit Coach, but that’s it.




What happens if I miss my Quit Coach’s call or I’m unable to talk?

He or she will leave you a voicemail with his or her name and contact information (his or her ASHLine extension). You can also pick up the phone and tell him or her that you can’t talk, but jot down their name and extension and call back later.

Here’s how to call your Quit Coach back:

• Call 1-800-55-66-222 + press 1 + press 3 + your coach’s extension

Coaches are available:

• Monday – Thursday: 7:00 am – 8:00 pm

• Friday: 7:00 am – 6:00 pm

Do Quit Coaches give “homework?”

Sometimes, but “homework” is voluntary and an opportunity to enhance your quit journey.

What about goals?

Yes, you and your coach will work together to figure out an achievable, realistic goal for you to work on each week in between coaching calls. The goals are small steps or changes you can make to prepare for quitting tobacco, or to help you stay quit. Goals are set each coaching call and allow you to practice some new skills or behaviors at home.

What are future Quit Coaching sessions like?

Your first call with your Quit Coach is usually question-heavy, but after that your Quit Coach is there to listen and offer support. Your coach will help you reflect on your experiences and offer ideas or suggestions for you as needed. Most coaching happens once per week, but when and how you talk to your coach is up to you!

About ASHLine

We offer free services to help Arizonans quit smoking.

Learn more

Call 1-800-55-66-222 to get started.

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