On the call, you will answer questions from an Enrollment Specialist to get matched with a Quit Coach. Click here to learn more about what happens during the enrollment call.
After the enrollment call, your assigned Quit Coach will call you within 48 hours during a time that you specify.
Below is a breakdown of what happens when you talk to your Quit Coach for the first time.
Why a phone call is required
The first time you talk to your Quit Coach must be a phone call. After that, you can choose to talk to your Quit Coach any way you want—via phone, text or email.
A phone call is the best way for your coach to:
• Get to know you
• Understand your goals
• Get the most accurate information from you
• Help you determine what kind and what dosage of nicotine replacement therapy is best for you
Phone calls are more productive and you may find that it also helps you to hear a supportive voice on the other end.
About the call
How long is the first call?
Typically 20-30 minutes. Some calls can last longer if you have a lot of questions for your coach or want to share more information with him or her.
What will we talk about?
Your coach will:
• Ask you about your motivations to quit
• Ask you if you’re tried to quit before
• Ask you about your smoking triggers
• Help you plan ways to deal with your triggers
• Discuss nicotine replacement therapy (NRT) options
You’ll work together with your coach to develop a realistic Quit Plan, including setting a quit date.
Do I need to do anything to prepare?
No, there’s nothing you need to prepare. Some people find it useful to have a pen and paper to write down ideas that they talk about with their Quit Coach, but that’s it.