PHOENIX - Another Valley wedding venue is under fire. The City of Phoenix has warned Pinnacle Vista Villa near I-17 and Jomax to stop holding weddings.
But an employee with the venue says they're not cancelling them.
It's now under investigation by the city.
Brides-to-be are left wondering if their weddings will go on as planned. In March the City of Phoenix told the owners to stop having weddings there, issuing a cease and desist order.
The city says the venue owners were conducting events without appropriate permits. The city maintains the building is zoned residential and not commercial as it should be to host events like weddings.
The city also says the venue does not meet proper handicap and development requirements.
An employee with Pinnacle Vista Villa says they're working on some issues like the city suggested. Terry Price says they hired an architect and an engineer to make changes, and they're working with a mediator of the city.
Price says remodeling should be complete by the end of August. He says wedding contracts are non-refundable. He says they plan to "stay open and keep going."
Karsen Kramer of Wisconsin is asking for her money back. She says with all of these issues, she doesn't trust the venue to hold her wedding in September.
"It's to the point where it's more than just getting our money back. I don't want other brides to have to experience this. It's not a describable feeling at all," she said.
Karsen says they won't refund her money. Several other brides have also contacted ABC15, saying they want refunds too.
"At this point, I can't rely on their hopes, faith and dreams for it to happen," Kramer said.
The venue is still taking on more weddings, now calling itself a "church." A contract for customers shows it's calling payments "donations."