WEST PALM BEACH, Fla. - Bigger, bolder, bombshell eyelashes.
"I really just wanted that extra oomph," explained Amy Schavolt.
COVERGIRL's Bombshell Volume mascara offers luscious lashes. "It just gives your eyes a little bit of that pop," explained Schavolt. It works with just two steps.
"It said use up to one to two coats on each side of the product and I did so," explained Schavolt.
Schavolt said she saw instant results.
"I had a couple of people say wow your eyelashes look really nice and I was all excited," said Schavolt.
In a blink of an eye those results were overshadowed by a clumpy gooey mess that Schavolt said was hard to get off even with makeup remover.
"I was wiping downward with the cotton ball and noticed a chunk of my eyelashes fell into the palm of my hand," said Schavolt. "I think it looks awful."
COVERGIRL said in a statement Schavolt's eyelash mishap is not typical and they haven't had other complaints.
We found other women are sounding off and adding their eyelash experiences with the new product to reviews on COVERGIRL'S website and other beauty sites.
Janine Hamilton from Sun City, AZ says the same thing happened to her in the blink of an eye.
“I looked down at the brush, and my eyelashes were in the brush,” she says.
She also blames Cover Girl’s mascara.
“I’m not a vain person. I didn't think anybody would see it,” she explains. “But, yes, three people said something to me today. (They said) what happened to your eyes?”
Schavolt said she is worried most about how long it will take for her lashes to grow back.
Dr. Alan Bauman of the Bauman Medical Group repairs damaged eyelashes. We showed him pictures Schavolt took of her missing lashes.
"The eyelashes look traumatized," explained Bauman.
Bauman said Schavolt may have to conceal the lost lashes longer than she wants.
"Eyelashes can take some time to rebound. It can take like two to four months," explained Bauman.
Over time, problems like Schavolt's can lead to permanent damage. Bauman said consumers should choose products carefully.
"There's a pushing of the envelope so to speak," Bauman explained of beauty products as more try to deliver runway worthy looks in seconds.
"With each of the cosmetic enhancements there comes some risk," said Bauman. "The consumer has to be careful what they choose it can be buyer beware."
You also need to know how to carefully remove these products. COVERGIRL said the Bombshell mascara wears like a waterproof mascara so it can be more difficult to remove than regular mascara. The company said you should allow the makeup remover to sit on your lashes for a minute as it soaks in, and then wipe away the mascara.
Bauman also said women should not pull at their lashes while removing eye makeup. Make sure you gently wipe down.
COVERGIRL sent Schavolt a coupon in the mail for a future product.
COVERGIRL full statement:
COVERGIRL values all feedback from women who use our products, and takes their input and reviews to heart. Many women have told us that they love a dramatic, dark lash look from a mascara with staying power. But, some other women have said they find mascaras like Bombshell difficult to remove. So, we've taken steps to more broadly communicate the need to use an oil-based remover with long-lasting mascaras. For example, there is a how-to video tutorial on our YouTube channel, and we regularly respond to questions from women who call, or contact us in social media. In addition, we are in the process of updating the Bombshell packaging to advise use of an oil-based remover. We still encourage anyone with comments or questions to reach out to COVERGIRL at 1-800-426-8374.