CLEVELAND - The 911 dispatcher who took Amanda Berry's call from Seymour Avenue has been disciplined.
Berry, who disappeared in 2003, called 911 on May 6 using a neighbor's phone after escaping from Ariel Castro's house. In the call, Berry explains she's been missing for 10 years and needs police.
"I'm Amanda Berry. I've been on the news for the last 10 years," Berry told the dispatcher .
Dispatcher Jack Purdy was given a written reprimand that will stay on his file for three years. In a letter from Bureau of Communications and Property Control Commander Thomas Stacho said Purdy didn't follow protocol because he didn't stay on the line with her until officers arrived.
"Without question, you should have kept her on the line as I believe that that simple, required act would have enhanced her sense of safety," Stacho's letter to Purdy said.
The reprimand also said he should have showed more empathy when speaking with the kidnapping survivor.
Purdy has been with the Cleveland Division of Police for four years.