But Kenneth's perseverance finally paid off.
He let me know after our first story, American Express cleared his account of all the charges connected to the car transport that never happened.
Thanks to American Express for doing the right thing.
It’s a good example. Kenneth kept pushing, and while it took a while, it finally paid off.
Let Joe Know protects YOU the consumer. We expose scams and hold businesses accountable for their contracts and agreements. Most important, we share consumer red flags before they hit your wallet!
ABC15's Let Joe Know reports air every weekday during ABC15 News at 6pm and online at abc15.com/LetJoeKnow.
Want to help Let Joe Know? Become a volunteer! Call 1-855-323-1515 and leave your name, number to start helping us help others.