Valley man gets high bills despite shutting off water

PHOENIX - So, what do you do when you think you overpaid your water bill and you can't get your money back?

You fight it, right?

Well, that's what one Valley man thought he was doing.

When Richard Moore's father died, Richard had to close up his dad's Phoenix house.

And he says he made sure to shut off the water. He expected to see a change in his bills.

But month after month, while his bills showed no water used, they also showed sewer charges.

Richard says he didn't understand.

So he wrote a letter to the Phoenix Water Services Department.

He says he also visited their customer service office.

But he says the bills kept coming.

That's when he let me know about it.

We took the bills to Ken Kroski with the water department.

Kroski says they did what they would do for anyone, they looked at the bills.

Kroski says for some reason, the department didn't have record of Richard's complaint.

He says maybe it was sent to the wrong address.

Kroski says the Phoenix monthly sewer bills are based on usage from January to March.

So, if the water was shut off in the summer, and they didn't have a record of it, the sewer bills would continue.

That's what seems to have happened here.

Kroski says after investigating, his department decided on refunding nearly $1,000 in credits.

Richard has now moved into his father's house.

He says the credits are "like a boulder off my back."

So remember, some utility bills are estimated and based on certain usage periods.

If your usage has changed, or you have a leak, you need to notify the utility immediately.

Do it in writing so you have proof.

Also, make sure to check your bills thoroughly every month.

Contact the Phoenix Water Services Department.

E-mail me with any consumer issue you have, or "like" my Let Joe Know Facebook page and tell me about it there.

 

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