New complaints against Tempe air conditioning company

TEMPE, AZ - A Valley air conditioning company already being sued by the state is now facing new complaints, including allegations of intentionally damaging units.

Recently, the Arizona Attorney General's office sued Abode Air in Tempe regarding consumer complaints about telephone solicitations.

But the State's Registrar of Contractors (ROC ) filed a complaint that goes beyond the calls.

The ROC complaint alleges Abode Air  "intentionally or otherwise damaged the existing units to create a problem and then charged to repair it."

The complaint also alleges "defective or unnecessary parts, service or service agreements were provided."

The ROC says Abode "overcharged for work performed or had questionable financial business sales practices."

An Abode Air spokesperson tells the ABC15 Investigators the ROC has only one unresolved complaint involving his business.

The spokesperson denies the ROC allegations and says while 1,500 phone numbers are called each day, they don't call people on the "Do Not Call" list.

The ROC complaint carries the possibility of suspension or taking away Abode's license.

So how do you keep yourself protected? Any time you hire a contractor, make sure you take certain steps first.

--Give only minimal money upfront.

--Make sure payments are based on work done and hold a big sum to the end.

--Check any business through a comprehensive Internet search.

Go to the Better Business Bureau website and Ripoffreport.com to look for complaints.

And let me know if you've had problems with this company or any other. Email me at jducey@abc15.com or to go my ABC15 Facebook page .

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