Last Call Install did show up for that appointment.
The Gasch's shared their cell phone video of the inspection with us. In the video, the rep from Last Call install says the excessive water could be from any number of sources. From the ground being too hard, to sprinkler timers, to run off from the neighbor's backyard.
In the end, the ROC inspector found that it is the responsibility of the contractor to ensure that the yard drains properly.
They were issued a corrective worker and given 15 days to fix the drainage problems.
That did not happen.
Right now the Gasch's are in a holding pattern, waiting to see whether or not the ROC formally reprimands the company.