'Free' face cream offer costs Valley woman hundreds

You've probably seen the ads for beauty supplements or anti-aging creams online.

Donna Lascher saw them. And one intrigued her.

She says it was endorsed by someone she trusted, so she clicked on the ad.

It said she could try the face cream and just pay a shipping fee of just $4.79. So, she put in her credit card number.

But Donna says when she checked out, "it said you just signed up for a years supply at 89.95 per month."


Frantic now, the Valley woman says "I went back the next day to figure who I contact. There was no contact information," she says.

Soon, there were two charges on her card for $89.95 a piece.

The produce is called Levela. On its order page, customers are asked to put in contact information.

When you click, it asks for a credit card number for that minimal shipping charge.

But if you look further, and click on the terms and conditions (which all of you should do!), it says if you don't cancel within 15 days, you get a monthly subscription.

Plenty of people seem confused.

Levela does business through Clear Skin LLC.

When we checked the Better Business Bureau, the company had more than 120 complaints involving them for the past three years.

Half of the complaints were made within the last 12 months, according to the website.

And many we saw involved complaints about the free trial offer and getting charged.

Donna says she finally was able to cancel. But then she says, she was charged for a third shipment.

Now the bill was $270. She was told to send back two bottles, which she says she did.

But when she says she didn't get the credits for them, she let me know about it.

We sent an email to Levela's customer support. We didn't hear back from them, but Donna did.

The company refunded all 3 of those charges.

Later, in an e-mail to us, a company spokesman wrote:

"Thank you for contacting us, we have chosen not to participate in your story.  However, we would like to give some background on Donna’s interaction with our company.  Our records indicate that on September 10, 2013 Donna opted to purchase her first bottle of Levela at a reduced rate and enter the auto ship program.   Ms. Lascher contacted our customer service on November 15, 2013 she was offered a discount on the monthly auto ship which she declined.  Her subscription was canceled at that time. On May 28, 2014, customer service received an email requesting a refund, 3 refunds were immediately processed. "

The Federal Trade Commission warns about free trial periods.

They advise that you make sure you know the company behind the product and how to get a hold of them.

Check for complaints involving the product and company online before buying.

You should also read ALL of the fine print including the terms and conditions carefully.

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