Fake email claims holiday orders never delivered

PHOENIX - The holidays may be over but a scammers work is never done.

Viewers have been letting me know about a Christmas-themed email scam that's going around.

And it looks legit, so I want to make sure you don't fall victim.

Here's how it works.

You receive what looks like an email from a major retailer like Walmart, Costco or Best Buy.

It may even have company's the real logo and will say that your order delivery has failed because the address was not specified correctly.

You're advised to click on the link in the email and fill out a form with the corrected information.

It threatens that you better do it in a week, because if you don't, they say they will keep 17% of your money.

Viewer Barbara Hanigsberg wrote in on my Facebook page saying "I knew I didn't order anything but didn't know if anyone else had sent me a gift."

Barbara says she contacted Costco directly, and they told her it was a phishing scam.

When we contacted Costco, a spokesperson added "This spam attack is not the result of a security breach at Costco. The best advice we have for anyone who receives this type of email is to stop and think before clicking the link, and to keep their anti-virus tools updated."

Good advice.

But viewer Gary Bushko didn't need it. Because he could tell something was wrong right off the bat.

Gary emailed us saying, "I have already received the item I ordered through Walmart, and I am certainly not clicking on the form."

And it's a good thing he didn't, because experts say clicking on the form could infect your computer with viruses and other malicious software.

Our ABC15 engineering experts opened the link on a secure computer, and it took us to an error page for a fertility clinic in India.

They say even going to a suspicious website could make your computer vulnerable.

If you need help or need to warn others about a consumer problem or scam, let me know at joe@abc15.com or by going to my  "Let Joe Know" Facebook page.

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