PHOENIX - I always say if you don' t know the number calling you, let it go to voicemail. But now scammers are using numbers you know to get you to pick up.
It happened to Robin Gilbert.
"I went to see the caller id to see if I was going to answer it," said Gilbert. "And lo and behold it was me."
She was stunned.
"I answered it with a hello? Who is this? And it was one of those stupid robocalls!" Gilbert explained.
The person on the other end of the phone tricked her into picking up because she knew the number.
It's called caller ID spoofing. The Federal Communications Commission says it's illegal if used "with the intent to defraud, cause harm, or wrongfully obtain anything of value."
But Gilbert is most concerned about how they even got her number.
Just like everything else these days there are apps and companies that specialize in that kind of technology.
The Better Business Bureau says scammers also use the phone numbers of government organizations, local businesses, even people you may know.
So if you do happen to pick up one of these calls, don't play along, don't press any buttons and hang up.
Need my help? Call the Assistance League of Phoenix volunteers Wednesdays and Fridays from 11-1 at 1-855-323-1515 or leave a message anytime.
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Let Joe Know protects YOU the consumer. We expose scams and hold businesses accountable for their contracts and agreements. Most important, we share consumer red flags before they hit your wallet!
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