PHOENIX - The Better Business Bureau issued an alert about a "local" appliance repair service that does not appear to really be local – and may not repair your appliances at all.
Icemaker Fail, then Repairman Fail
Holly – who asked that we not use her last name – found a repairman on Google when her refrigerator's ice maker broke recently. The company, Nation's Appliance Service, looked like it was local, she said.
"I went online for Kitchen Aid, for products and repairs, and I was able to see that I was able to find a service man in our area," Holly said.
The Nation's Appliance Service website had lots of appliance logos, and even a Better Business Bureau seal, so she called for service.
"So I was like, ‘Great, we have a local Kitchen Aid rep that can help take care of me,'" she said.
Holly says a man came out to her house in an old truck, looked at her fridge, and asked for $200 up front for an ice maker part.
"He said that I would need to order a part, and would need to pay for a part up front, and he'd be here the next day," she said.
But, the next day turned into the next week – and the repairman never returned.
Holly says the personal phone number he gave her did not work. But, his bank account apparently did.
"I gave him $200, the check's already cleared, and they only take cash or check, so I'm out the money," she said.
Web forums are filled with similar complaints about the company from Florida to Texas.
Calls to the phone number on the ad and to Nation's Appliance Services Florida headquarters went unanswered.
The Better Business Bureau issued a warning about the firm, and slapped an "F" rating on what it believes to be its national headquarters -- in Ft Lauderdale -- after 23 recent complaints.
How to Protect Yourself
The Better Business Bureau warns you to:
· Always check out a company for a local street address.
· Check their BBB rating and their online reputation, before you let them into your home.
· Find someone who your neighbors have used, if you can.