PHOENIX - A Cardinals' fan says he was attacked while stuck in game day traffic and he’s questioning the efficiency of the 911 dispatch system for cell phone users.
Roberto Vasquez and his wife live in New Mexico and have Cardinals' season tickets. After Sunday’s game against the Carolina Panthers while in bumper-to-bumper traffic headed back to Phoenix, Vasquez says another car tried to cut him off.
He says traffic was stop-and-go so he couldn't move out of the way and that’s when the passenger in the other car went ballistic.
“I can just hear Mexican something and he's flipping me off.”
Vasquez says a man in his 20’s started yelling profanities and racial slurs at him and even got out of the car to bang on the windows of Vasquez's car.
“Next thing he's kicking the car, his fist is trying to go through the windshield.”
Vasquez says he honked the horn hoping another driver would step in and help, but no one did. Meanwhile his wife tried to call 911 with her cell phone, but she had a hard time giving their exact location.
Vasquez says they only visit Arizona for football games and weren’t familiar with a detour they ended up on near Thomas Road. He thinks the Phoenix police dispatcher misunderstood that they were no longer in Glendale.
The call was transferred to Glendale police who realized the couple wasn’t in its jurisdiction anymore. Before Vasquez was transferred back to Phoenix police his wife’s cell phone dropped the call.
Glendale police confirmed the couples' story with ABC15 saying the call was transferred to them and the Vasquez's line went dead before they could transfer the call back to Phoenix police.
Vasquez was finally able to drive to safety, but says getting help should've been easier, especially for a visitor.
“We’re just lucky we're still alive.”
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