Brides across the country are Letting Joe Know they don't have their missing wedding videos.
And they're asking for help getting them back.
They hired Urbane Wedding Company which left its Phoenix offices.
Many of the newlyweds complained they didn't get their videos.
So, we made a plea asking anyone who may have them, to drop them off at the ABC15 Studios.
Since then, we've been trying to match 170 wedding videos with couples across the country.
And we're trying to help future newlyweds avoid the same problems.
Some of the brides we spoke with say they hired Urbane because of good reviews they found online.
Kim Horn is a Master Bridal Consultant and former Arizona state coordinator for the Association of Bridal Consultants.
She says if you're planning a wedding, the reviews we rely on for any service, from DJ's to videographers, can be rigged.
Horn says depending on the review site, the authenticity of the review may not be checked and could be fake.
She says you should use it as a starting point only. Then, take the name and search the internet and complaints websites.
Also, get three estimates and three references with contact information so you can ask questions.
Brides also told us Urbane charged much less than some of the other estimates they received.
That's not always a bad thing. But, Horn says speaking generally, a very low price can mean the business will leave out much of what you want included in your wedding.
Would wedding insurance have helped?
We found policies for just a couple hundred bucks, but they can have many exclusions.
Horn says getting them to pay for not delivering the video, may be a fight.
Before buying the insurance, make sure you read the whole contract and understand all the exclusions.
If you hired Urbane Wedding Company, and are missing your video, please click here and let us know.
Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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