ABC15 is deepening its commitment to help the people of Arizona solve consumer problems.
Beginning March 21, the station’s popular Let Joe Know consumer program will partner with the Better Business Bureau to expand the station’s ability to respond to consumer complaints.
Let Joe Know – led by ABC15 Investigator Joe Ducey – protects consumers by educating them on how to take action for themselves. Joe exposes scams and holds businesses and agencies accountable so they live up to contracts and agreements. Most importantly, Joe and his team focus on recognizing red flags so consumers can avoid issues that affect their wallets and families.
As part of this new partnership, volunteers at the Better Business Bureau will work with the Let Joe Know team to respond to consumer concerns Monday through Friday from 10 a.m. until 1 p.m. Consumers have two options for asking questions: By calling the Let Joe Know consumer hotline (1-855-323-1515) or via email using the address Joe@abc15.com.
“The Better Business Bureau’s culture of teaching and trust aligns with ABC15’s desire to make Arizona a better place to live,” said Chris Kline, ABC15 news director. “This partnership is a natural fit and we are ready to empower our audiences on ways to protect themselves from scams and to fight back from faulty business practices.”
“The service BBB volunteers (not paid staff) will provide is a natural extension of the work our non-profit has been doing in Arizona for 79 years,” said Matthew Fehling, BBB president and CEO. “From our perspective, whether the public is turning to ABC15, BBB or another local entity, ensuring there are outlets for consumers and businesses to resolve issues is the ultimate goal.”
In addition to answering viewer questions, ABC15’s Let Joe Know reports air every weekday during ABC15 News at 6 p.m. and online at abc15.com/letjoeknow.